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Heathrow's Decade of Delivery


Heathrow reports an outstanding end to 2019 as airport kicks off its decade of delivery


Since 2010, Heathrow has welcomed an additional 15 million passengers - an increase of 18% over the course of the decade. This passenger growth was facilitated by £12 billion worth of private investment which culminated in the opening of Terminal 2 which is now ranked by passengers as one of the best airport terminals in the world.


In the 2010s, the airport served as Britain’s front door for a number of nationally significant moments, such as the arrival of the world’s top athletes and many excited fans ahead of the London 2012 Olympics. The airport also celebrated a landmark anniversary, with 31st May 2016 marking 70 years since Heathrow officially became a commercial airport for civilian use.


Heathrow transformed passengers’ experience with the opening of the new Terminal 2, the Queen’s Terminal, in 2014. The terminal is environmentally friendly, powered entirely by renewable energy and is a testament to Heathrow’s ability to deliver large infrastructure projects on time and on budget. The last decade saw Heathrow deliver on its promise of being a great place to live and work, with the airport leading the way on the London Living Wage accreditation and supporting many young apprentices from the local area in their training and career development. The decade concluded with Parliament making a landmark decision that would transform the airport’s future, as MPs overwhelmingly voted in favour of expansion.


Over the past 10 years the groundwork was laid for the airport’s environmental goals, with the unveiling of Heathrow 2.0, its sustainability strategy in 2017 and £100 million of investment which funded the airport’s pledge to ‘Go Electric’ with the EU’s biggest electric fleet, the peatland restoration carbon offsetting project and the centre of excellence for sustainability. Our Fly Quiet and Green league tables revealed that more airlines are operating ultra-quiet and green 787s and A350s, partly in response to environmental pricing incentives.


A record 80.9 million passengers travelled through the airport in 2019, delivering the ninth consecutive year of growth for the airport. This passenger growth was driven by larger and fuller aircraft. 1.6 million metric tonnes of cargo travelled through the UK’s largest port by value, as Heathrow played its part connecting goods to markets further afield. Heathrow Terminal 5 was voted the ‘World’s Best Terminal’ at the 2019 Skytrax World Airport Awards for the sixth time in the terminal’s 11-year history. Terminal 2 followed closely behind as fourth-best globally. Overall, Heathrow maintained its position as one of the top 10 airports in the world.


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