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Air New Zealand is Number 1


Reporting for Escape.com Melinda Browning reports that Air New Zealand has pulled off a 'remarkable' feat to be named the world’s best airline for 2020, the sixth time it has held the title. The Kiwi airline beat last year’s world No.1, Singapore Airlines, to be named best airline in the world by AirlineRatings.com.


AirlineRatings.com editor-in-chief Geoffrey Thomas says Air New Zealand remains on top in virtually every category, an extraordinary achievement. “Air New Zealand is a clear industry leader which is remarkable when it is up against much larger global carriers. The airline is committed to excellence in all areas of its business with its employees across the globe consistently delivering exceptional customer service.”

Air New Zealand's Premium Economy seating

Air New Zealand acting chief executive Jeff McDowall says the airline is honoured to recieve AirlineRatings.com’s top award. “While we are extremely proud to receive this award, 2020 marks Air New Zealand’s 80th year and we are focused on delivering some great new initiatives, as well as launching our non-stop Auckland-New York service in late October.” Air New Zealand also claimed the category award for best premium economy. Qantas came in at No.4 overall, and world’s best titles for its lounges and domestic service. Virgin Australia ranked No.10 overall, with accolades for best economy class and best cabin crew.